The funding and withdrawals by means of the SPEI platform (including debit cards or Transfer) are processed automatically and instantaneously from Monday to Friday, from 8 AM to 5:15 PM; if a withdrawal is requested outside these hours it will be put on hold to be processed early on the following business day.

The funding by means of ComproPago (cash deposit at convenience stores such as Coppel etc.) may take from 30 minutes to 4 hours. 

Should you have any problem, please contact us by taking a help ticket from our Help Center, selecting the options “Withdrawal/Funding Problems (as the case may be)" > and the subcategory that works best for your problem.

Upon sending these requirements, one of our agents will follow up on your ticket within 24 to 48 hours, keeping you informed of the progress of your request.