For security reasons, withdrawals lower than 30 Bitcoins are normally processed in less than 10 minutes, withdrawals higher than this amount may take a few minutes since they must be manually reviewed and processed.

Remember that the minimum amount that you can withdraw in Bitcoin is 0.001 BTC. These withdrawals have a fee of 0.001 BTC to this date; please refer to in order to learn the updated fees.

A 30 to 60 minutes time variation may exist.

If your withdrawal exceeds 30 Bitcoins BTC and it has been for longer than 60 minutes without being processed please contact us by taking a Help Ticket from our Help Center , selecting the options "Withdrawal Problems" > and the subcategories that work best for your problem.

You will immediately receive an e-mail with the necessary requirements.

Upon sending these requirements, one of our agents will follow up on your ticket within 24 to 48 hours, keeping you informed of the progress of your request.