If you forgot your transaction NIP or if you simply wish to change it for a new one

Access https://bitso.com/pin/reset from your Bitso account

Complete the form with your Bitso registration details including: e-mail, your country of residence and your birth date.

If your registration details are correct you will receive in 5 minutes or less an e-mail with a link that you must visit to enter your new transaction NIP and to complete the process. 

In the event that you receive a “Contact Support” message, this is because the details that you entered in the form are not correct, in this case you can contact us by means of a support ticket selecting the indicated options to verify your details.

Upon sending these requirements, one of our agents will follow up on your ticket within 24 to 48 hours, keeping you informed of the progress of your request.