This option may take approximately 60 minutes, you could also try the option "llamada"(call) and if after this period the SMS has not been received, please contact us by taking a help ticket from our Help Center, selecting the options "Verificación de Cuenta" > "Verificación Nivel 1 (SMS)" > "No me llega el SMS"

You will immediately receive an e-mail with the necessary requirements, to provide you with a prompt solution.

Upon sending these requirements, one of our agents will follow up on your ticket within 24 to 48 hours, keeping you informed of the progress of your request.