To begin the account verification process login to and click on the Level 2 button, remember that this button will be automatically enabled as soon as you fulfill 100% of the requirements.

It is indispensable to have conducted trades for $5,000 MXN and to have funded your account at least once by transfer through SPEI.

If you comply with all the above mentioned requirements and you are still not able to move to Level 2, please contact us by taking a help ticket  from our Help Center, selecting the options "Account Verification" > "Level 2 Verification " and the subcategory that best works for your problem.

Upon sending these requirements, one of our agents will follow up on your ticket within 24 to 48 hours, keeping you informed of the progress of your request.