If you forgot your user ID or your Password, use the following links to recover/reset it.
To recover your user ID, log in Here.
To reset your password, log in Here.
Complete the process and log in to your Bitso account one more time.
If the problem continues, please contact us by getting a help ticket from our Help Center, selecting the options “I cannot log in to my account” > "I forgot (my user ID/password, as the case may be)" and the subcategory that works best for your problem.
Upon sending these requirements, one of our agents will follow up your ticket within 24 to 48 hours, keeping you informed of the progress of your request.