If your balance appears as Blocked in orders, this is because you have an active Limited order that has not yet been completed. This means that there is an order placed in the Book of Orders at a specific price. If you wish to cancel an active order visit the TUTORIAL.


If the problem continues, please contact us by getting a help ticket  from our Help Center, selecting the options “General Question” > explaining the problem.


Upon sending these requirements, one of our agents will follow up your ticket within 24 to 48 hours, keeping you informed of the progress of your request.