Funding through the SPEI platform (including debit cards or Transfer) are processed within 24 hours.

Remember that third party transfers are not permitted (both accounts must match in the first and last name). Moreover, your account has funding and withdrawal limits according to your account level.


You can check the transfer status in Banxico, entering the following information:


Date: day/month/year

Tracking key: XXXXXXXXXXXXX

Bank issuing the payment: XXXXXXXX

Bank receiving the payment: STP (system of transfers and payments)

CLABE of destination: XXXXXXXXXXXXXX

Amount: XXXX MXN


If the problem persists, please contact us by getting a support ticket from our Help Center, selecting the options "Problems with Withdrawal" > "SPEI (Bank Transfer) > plus the subcategory that is most appropriate for your problem.

You will immediately receive an e-mail with the necessary requirements such as user ID, date and exact amount of your withdrawal.


Upon sending these requirements, one of our agents will track your ticket within 24 to 48 hours, keeping you informed of the progress of your request.