Pursuant to paragraphs 5.1 and 14.12 of our Terms of Service, the users are responsible for all the operations and accesses to their accounts that may take place. Bitso cannot confirm whether the person who made the withdrawal that you mention to us was a third party or yourself, hence it is impossible for us to lawfully return the funds.


Likewise, we inform you that Bitso is in its best disposition to give you the information of the operations of your account in case that you wish to file a criminal procedure before the relevant authorities. Moreover, we can cooperate with the authorities to give the information regarding the withdrawal of the operations. For privacy reasons, we cannot give you the information of the person who received your funds, but in case of being required to do so by the authorities we can cooperate with them.


We recommend:

Activating the system of authentication of 2 factors and not giving your credentials to any person. We show you how to do so here.

Immediate change of password, we recommend that you create a single password for Bitso, including letters in lowercase, uppercase, numbers and characters. We show you how to do so here.

Immediate change of your e-mail registered in Bitso. We show you how to do so here.

Do not login from public spaces.