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Most Frequent Problems

Issue: I cannot reset (restore) my transaction PIN
Thu, 26 Oct, 2017 at 4:47 PM
Issue: My balance appears as Blocked in orders
Thu, 26 Oct, 2017 at 4:51 PM
Notifications to reduce slippage in Bitso
Wed, 3 Jun, 2020 at 4:08 PM
I cannot verify my account because the system doesn’t validate my CURP
Thu, 30 Jul, 2020 at 3:39 PM
I'm a foreigner and I don’t have a CURP
Thu, 30 Jul, 2020 at 5:16 PM
Your CURP is already registered under another Bitso account
Thu, 30 Jul, 2020 at 6:19 PM
Weekends / Holidays and delayed transactions (ARS)
Sun, 6 Dec, 2020 at 8:45 PM